FAQ

Frequently Asked Questions

Got questions? We've got answers. Shopping online should feel easy and enjoyable — so we've put together everything you might want to know right here. Don't see what you're looking for? Just drop us a line. We're always happy to help!

About Charleston Mode

Who is Charleston Mode? Charleston Mode is your go-to destination for effortless women's fashion. We work with carefully selected partners and designers to bring you collections that fit effortlessly into the modern wardrobe.

Where is Charleston Mode based? Charleston Mode is an online US-based brand and is part of JTJ Commerce LLC, an internationally operating company.

Shipping & Delivery

Where do you ship? We currently ship within the USA only. Whether you're in a big city or a quiet town, we've got your delivery covered. For more information, visit our [Shipping Policy].

Do you offer free shipping? Yes — all orders ship free, with no minimums and no hidden fees. Just place your order and we'll take care of the rest. For more information, visit our [Shipping Policy].

How long does shipping take? Orders are processed within 1–3 business days (Monday through Friday). After dispatch, delivery typically takes 3–11 business days, bringing the total estimated delivery time to 4–14 business days, depending on your location. For more information, visit our [Shipping Policy].

How can I track my order? Once your order has been dispatched, you will receive a tracking number via email. You can track your parcel at any time via our Track Your Order page.

Returns & Refunds

What is your return policy? You have 30 days from the date of delivery to return an item. Items must be returned unworn, in their original condition, and with all tags attached. Full details can be found in our Return & Refund Policy.

How do I return an item? Simply contact our customer support team at Info@charlestonmode.com and we'll send you step-by-step instructions. We'll walk you through everything. Just keep in mind that return shipping costs are on you — unless we made a mistake or your item arrived damaged. In that case, we've got it covered. Full details can be found in our Return & Refund Policy.

How long does a refund take? Once we've received and inspected your return, your refund will be processed within 7–14 business days. The amount will be credited back to the original payment method used at checkout. We'll send you a confirmation email as soon as it's complete. Full details can be found in our [Return & Refund Policy].

Can I cancel my order? Changed your mind? You've got 15 minutes after placing your order to cancel, unless your order has already been fulfilled. After that, our system kicks in automatically and we're unable to make changes. If you need help, reach out to us right away at Info@charlestonmode.com — we'll do our best.

What should I do if I received a damaged or incorrect item? Please carefully inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, please contact us immediately at Info@charlestonmode.com within 30 days of delivery, including a photo of the item and your order number. We will cover the return shipping costs and provide a voucher, refund, or replacement.

Payment & Security

What payment methods do you accept? We offer a range of secure payment options:

  • Visa, Mastercard, and American Express
  • Apple Pay and Google Pay
  • PayPal

More details are available in our [Payment Policy].

Are my payment details secure? Yes. All transactions are SSL-encrypted, and your payment information is never stored or shared with third parties. Shop confidently — your security is always our priority. More details are available in our Payment Policy.

Contact & Support

How can I reach customer support? We'd love to hear from you — whether it's a question, a concern, or just a compliment.

When can I expect a reply? Our customer support team is available Monday through Friday, 8:00 AM – 6:00 PM (CT). We do our best to respond to all inquiries within 24 hours.

Still curious? We're just an email away. We'd love to make your Charleston Mode experience something worth coming back for.

Customer Service Information

  • Brand name: Charleston Mode
  • Company name: JTJ Commerce LLC
  • Contact address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
  • Email: Info@charlestonmode.com
  • Phone: +1 631 818 1580
  • Customer service hours: Monday through Friday, 8:00 AM – 6:00 PM (CT). We aim to respond to all inquiries within 24 hours.